Privacy Policy

Neat International Co., Ltd. (“us”, “we”, or “our”) operates www.ancha.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of personally identifiable information we receive from users of the Site.

THE INFORMATION WE COLLECT AND HOW WE USE IT

We collect personally identifiable information (“PII”) such as your name, your contact information, your shipping information, and your billing information (such as credit card account data) only when you expressly and voluntarily provide it to us, for example when you place an order, or subscribe to our mailing list. We may combine the PII we collect with additional information from other third-party sources.

We use the PII that we collect to process and ship your orders or respond to customer service requests, to analyze and improve the Site, and to conduct marketing. If you subscribe to our email list or if you provide your email address to us, we will send you emails about website updates, new products, sales and promotional offers from affiliates or other selected business partners. Please see below for your choices regarding how we collect, use, and share your PII.

No email addresses or specific email actions are ever shared with other third parties. Should you wish to opt out of this sharing, you can opt out of marketing email from us.

Non-Personal Information

We automatically collect certain non-personal information when you visit the Site. We collect information about the device you use to connect to our Site (such as the IP address of your computer) and about how you use the Site (such as the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics). We, and our advertisers and ad servers, may also collect non-personal information outside the Site to measure the results of our marketing campaigns. We use the non-personal information that we collect to improve content, design, navigation, layout and overall user experience and to analyze and promote our advertising.

Our website also uses third-party analytics vendors such as Google Analytics and Facebook Ads Manager. You can click here for more information about how data is collected and processed in connection with the Google Analytics service, www.google.com/policies/privacy/partners/, and the Facebook Ads Manager service, www.facebook.com/about/privacy/. As mentioned above, analytics data, which constitutes non-personal information, is used to improve the design and content of the Site based on how visitors use the Site, and to determine the results of our marketing campaigns.

WHEN DO WE SHARE INFORMATION

We do not share your PII to third parties, except as follows:

• After giving you notice and an opportunity to choose not to share the information;

• To companies that provide services to us or perform functions on our behalf (such as processing credit card payments or taking orders) and have agreed to use your information only for the purposes we request;

• For us to send offers to Ancha customers;

• When we believe disclosure is appropriate to enforce our agreements, or to protect our rights, our customers, our property, our employees, or others.

YOUR PII BELONGS TO YOU

To remove your name from our lists. After you have given us your PII, such as when submitting an order, you can choose to stop our communications. Simply contact us by email, info(at)ancha.com to tell us.

To stop email communications. If you subscribed to receive email from us but change your mind and want to opt out of receiving further email communications, click the “Unsubscribe” link at the bottom of the email.

Other choices. Please see below to learn about your choices with regard to our use of cookies and interest-based advertising.

CORRECTING OR UPDATING YOUR INFORMATION

If you would like to request changes to the PII that you have previously provided to us, please contact us by email, or telephone using the contact information below.

USING COOKIES

We may use “cookies,” and other similar technologies to collect information in connection with our marketing. A “cookie” is a file with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Cookies are used to save products in your shopping cart while you shop on the Site and to track the effectiveness of our marketing campaigns. We do not use cookies to collect PII. We may also use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site or other websites.

KEEPING YOUR PII SECURE

We have reasonable and appropriate administrative measures in place to safeguard the security of your personal information both electronically and physically. The security of your PII is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security.

KEEPING THE PRIVACY POLICY UP TO DATE (last updated on 23rd May 2018)

If we modify this Privacy Policy, it will be posted online. You will receive a notification if the policy changes in any material way by sending a notice to the email address you provided us or by placing a prominent notice on the Site. You should check regularly to see if this Privacy Policy has changed.

GET IN TOUCH

If you have any questions about this Privacy Policy, you can email us, info(at)ancha.com.

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