F.A.Q.

1. Newsletter Subscription

  • 1.1 I subscribed to the newsletter but did not receive my 15% coupon code.

2. Ordering online

  • 2.1 What do I do if I have forgotten my password?

3. Payment

  • 3.1 In which currency will I be billed?
  • 3.2 How will I know if you received my order?

4. Product

  • 4.1 What makes ANCHA beachwear eco-friendly swimwear?

5. Shipping and delivery

  • 5.1 How long will it take to receive my order?

Answers

  • 1.1 I subscribed to the newsletter but did not receive my 15% coupon code.

    Some subscribers have reported that the email containing the coupon code goes straight to the Spam/Junk folder in their email. Please make ancha.com a trusted email sender in your email settings in order to receive our emails direct in your inbox. If you subscribed and did not receive the coupon code, please check your Spam/Junk folder. If the email is not there, please email social(at)ancha.com.

  • 2.1 What do I do if I have forgotten my password?

    Please send an email to social(a)ancha.com from the email address you used to register on our website.

  • 3.1 In which currency will I be billed?

    All prices are in USD and will be billed in USD. The currency switcher is provided as a courtesy to more easily compare prices locally.

  • 3.2 How will I know if you received my order?

    You will receive an email from order(at)ancha.com with a confirmation of your order. If you have any questions regarding your order, please send an email to order(at)ancha.com, making sure to include your order #. We will only respond when the email address matches the email address on the order.

  • 4.1 What makes ANCHA beachwear eco-friendly swimwear?

    ANCHA beachwear is eco-friendly swimwear because it us made from sustainable materials. The material sourced from Italy is made from recycled fishnets which are processed into nylon. The material sourced from the USA is made from recycled plastic. The benefit of using sustainable materials is that the amount of new waste is minimized. Also, the resulting swimwear material is durable, maintains its shape longer, is easier to keep clean and will not fade as fast.

  • 5.1 How long will it take to receive my order?

    If you order using the flat rate global shipping then you will receive your order in 7 to 10 business days. For orders over US$200, then you will receive your order in 3-4 business days.

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